Following the global COVID-19 pandemic we have had to learn quickly how to change the way we meet, talk and exchange information with our customers to give them the best possible support we can despite the extensive travel restrictions and remote working.
Challenges & Approach
NetBit is of course not alone here and many businesses are working to adapt to the new ‘norm’. A recent survey by McKinsey also revealed that the pandemic had accelerated the development of online and remote working tools by more than 5 years! (https://www.mckinsey.com)
Whilst these tools certainly are not new for internal teams and groups, the pandemic has created a need for different organizations to use a common platform to meet and exchange information as quickly and simply as possible whilst doing so securely and privately.
As a case in point, for one of our Tier 1 OEM customers, we have built a new workflow around Microsoft Teams and other 365 apps. This allows us to securely share project files and critical data on a common platform that is easy to access and use.
For the first time, our customer now has instant access to the latest status across multiple project actions. The customer also makes their own updates and edits to the same project tracker which in turn helps us ensure we are delivering exactly to their needs.
Microsoft Teams also enables us to have persistent group chat on projects between multiple organisations which again has proven extremely useful. This has cut down on the need to email back and forth many different files and completely remove the need for re-editing documents.
Finally, as most of our sales team are still grounded, we will continue to host private marketing events online in 2021. With travel still in doubt, it has never been as important to ensure that customers can still get the latest technical insights and consultative support they need for new programs.
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